Cancellations

At the Caledonia Family Dental Clinic, we value your time, which is why we will try our best to accommodate your schedule. However, to ensure that we deliver the best dental care in a timely manner, we do expect your cooperation as well. This means that we expect that our patients will arrive on time for their appointments. If you arrive late for your appointment, please let us know ahead of time and we will do our best to accommodate your needs. However, please realize there is a chance that late arrivals may result in your appointment having to be rescheduled.

Because we’re committed to your oral health, it’s our policy to set up your next checkup at the end of each visit. Our computerized scheduling system allows us to reserve a time that is convenient for you and that fits your schedule. Once your appointment has been set, our staff will follow up with you a week or two prior to your next scheduled appointment to confirm that the date is still good with you. However, in certain circumstances, such as during a patient emergency, we may be required to reschedule your appointment.

In these events, we will notify you ahead of time and reschedule an alternate date or time for you. In these circumstances, we kindly ask for your co-operations and understanding.


Missed Appointment and Cancellation Policy

We understand that things may come up to cause your schedule to change. To ensure that we continue providing the best services in a timely manner, we require a 48 hour notice if we have to reschedule your appointment.

This allows us to better accommodate other patients who may also be waiting. In the event you’re unable to attend your appointment, please let us know 24 hours ahead of time by telephone. If your scheduled appointment is not canceled by telephone 24 hours ahead of the scheduled time, you will be subject to a missed appointment fee of $50.00 or $150.00 for sedation appointments.


We thank you for your understanding and cooperation.